Service Level Agreement Web Development

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B. Single server solution: Due to specific technical needs, your website may be required to run a server architecture with a dedicated server or server architecture. For those websites that are not able to use our architecture without distributed impact, users may notice brief service interruptions (usually about 15 seconds if an update is to be applied), while WordPress and Server updates are applied during our maintenance window between 1AM and 3AM PST. If a scheduled maintenance is required outside this time frame, we will notify you at least 7 days before the start of this work. Typically, these processes and methods are left to the outsourcing company to determine that these processes and methods can support the ALS agreement. However, it is recommended that the client and the outsourcing company work together during the SLA contract negotiations to clear up misunderstandings about the support process and method, as well as management and reporting methods. Define carefully. A supplier can optimize ALS definitions to ensure they are met. For example, the Incident Response Time measure is designed to ensure that the provider corrects an incident within a minimum of minutes. However, some providers can complete ALS 100% by providing an automated response to an incident report.

Customers should clearly define ALS so that they represent the intent of the level of service. Most service providers provide statistics, often through an online portal. There, customers can check whether ALS is being met and whether they are entitled to service credits or other penalties under ALS. “Base Monthly Service Fee” consists exclusively of the monthly basic fee paid by the customer for the World Wide Myanmar service concerned and excludes any other fees that could be charged to the customer, including, for example and not restriction, installation fees, local loop fees, space rental fees, fees for additional services such as managed services , the use of incremental bandwidth or hard drives available at no additional cost under world Wide standard rates. , hourly assistance and other optional additional services. 3. Summary of the World Wide Myanmar SLAs j. they request technical assistance for topics that we take into account outside the framework of our technical assistance services, we can offer your support at your discretion, depending on availability and additional costs. We will inform you and get your approval before receiving technical assistance. A compensation clause is an important provision in which the service provider agrees to exempt the client company from possible violations of its guarantees.

The exemption means that the supplier must pay the customer all third-party procedural costs resulting from the breach of the guarantees. If you use a standard ALS provided by the service provider, it is likely that this provision does not exist. Ask your in-house advisor to design a simple provision to include it, although the service provider may wish for further negotiations on this issue. The ALS should contain not only a description of the services to be provided and their expected levels of service, but also metrics to measure the services, obligations and responsibilities of each party, corrective measures or penalties in the event of a breach, and a protocol for adding and removing measures. 10. EMAIL 10.1 GD will set up the customer`s email address with email service providers and calculate a fixed amount. 10.2 DG pays the courier service provider an annual subscription fee for each mailbox and charges the customer a fixed amount each year for each mailbox.

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